Custom booking solutions

Booking System Solution for Hong Kong Businesses

Start automating your Website and WhatsApp bookings and reduce booking no-shows with a custom booking system for your business.

Enter your details below

A Booking System Built for Conversion

Turn high-intent traffic into confirmed appointments. Our custom booking system eliminates friction, automates WhatsApp reminders, and seamlessly integrates with your CRM to drive offline footfall.

Key features of our custom booking system

Move beyond clunky manual scheduling and third-party redirects. We build highly automated, zero-friction booking experiences that keep customers on your site and integrate directly with your backend operations.
Webform & WhatsApp Booking: Meet your customers where they are. Allow users to book directly through beautifully branded webforms or via conversational WhatsApp flows.
Custom Timeslots & Quota Checks: Dynamically display availability based on specific staff, service duration, and real-time location capacity.
Website & CRM Integration: Deeply integrate your booking system into your existing website and CRM (like OMNI Loyalty) to unify your customer data and purchase history.

Custom workflows for every industry

Selling a service or time slot requires a different engine than selling physical goods. Here is how our booking system adapts to complex industry needs:
Ecommerce & Retail: Drive foot traffic and bridge the gap between your digital storefront and physical locations. Use a custom booking system to seamlessly manage "buy online, pick up in-store" (BOPIS) timeslots, coordinate VIP product launch events, or schedule in-person product authentication and warranty sessions for high-ticket resellers, ensuring a flawless O2O customer experience.
Personal Care & Clinics: Allow clients to make bookings to visit your beauty retail store or clinic. Manage appointments for free sample pickups, VIP skin consultations, or specific beauticians, automatically taking into account branch locations and staff quotas.
Automotive & Servicing: Build a custom booking workflow for automotive services that features a complex booking calendar, easily matching specific service types (like car inspections) to available timeslots and garage locations.
Hospitality & Food and Beverage: Power seamless O2O (Online-to-Offline) bookings. Issue digital vouchers for online pre-payment ordering, followed by frictionless offline redemption using scan-ready QR codes.
Custom Booking Solutions: Need to integrate your custom booking system with AI chatbots or WhatsApp? We can help create bespoke integrations that fit your exact operational requirements.

Advanced Capabilities Built for the Complexity of HK's Unique Retail and Service Landscape

Hong Kong's dense, fast-paced multi-retail, shop, restaurant, and clinic environment demands more than a basic calendar plugin. Our booking solutions are designed to handle multi-locational booking selections and granular quota logic unique to the Hong Kong environment.

Core Capabilities

Custom quota management

Prevent double-bookings across different branches. Our booking system automatically adjusts quotas based on varying store hours, staff availability, and specific service lengths.

WhatsApp & SMS confirmations

Designed for the Hong Kong mobile user. Get a modern booking system with automated WhatsApp (via tools like Wati) and SMS for instant confirmations and proactive reminders to drastically reduce appointment no-shows.

Support for AI chatbots

Integrate with leading AI chatbots to allow conversational, automated bookings. Offer 24/7 booking with zero downtime to capture high-intent customers instantly and convert more leads with a customer-centric booking system.

Local payment capture

Need to capture payments or deposits with your booking system? We integrate Hong Kong local payment options like FPS, HSBC PayMe, Alipay, and WeChat Pay directly into the flow.

One-Time QR Code check-in

Generate a unique, one-time QR code upon booking confirmation for fast, secure scanning and redemption when the customer arrives offline.

Wave Commerce: Your trusted partner for omnichannel commerce in Hong Kong

Wave Commerce is a recognized leader in the Hong Kong ecommerce community and a trusted technical partner for brands looking to scale their Online-to-Offline (O2O) operations. We go beyond standard ecommerce builds to engineer custom, enterprise-grade solutions tailored to the unique complexities of the local retail and service landscape.

Expert setup by our local team

Our team at Wave Commerce provides a robust, cloud-based booking solution with extensive API-based integration capabilities to support the unique technical stacks of various Hong Kong business types. Get peace of mind with custom booking system design, deployment, and ongoing expert setup handled entirely by our dedicated Hong Kong-based team.

Sell anywhere your customers are & unify customer order data

Run your online and offline business with the same POS - seamlessly connecting your online Shopify store, brick-and-mortar offline stores, and even pop-up shops. Sync customer profiles from every channel to gain accurate and actionable data.

Just turn any mobile device or tablet into a point-of-sale (POS) and get started selling!

Streamline your business & operations

Synchronize inventory, customer orders, operation flows like purchase orders and stock transfers, and more.

Gain better insights about your business in a single view to plan for growth with confidence - such as what products sell best and where, to when you’re busiest. Shopify POS offers unbeatable omnichannel insights for Hong Kong Shopify merchants!

Boost Online + Offline sales

No more expensive integration projects to deliver online + offline customer experiences. Unlock omnichannel sales potential with Shopify POS by enabling “buy online, pickup offline”, “endless aisle” and more so customers can shop how they want.
  • Customizable smart grid that adapts based on interactions
  • Pin popular items and on-sale goods at the front for effeciency
  • Facilitate multi-store returns and exchanges

Fast and easy checkouts

Shopify’s online storefront is optimized to boost conversions with fast and easy checkouts. If you’re looking to boost your in-store POS experience, speak with our team to better understand how the Shopify POS payment model works and the additional add-on options that are available for the Hong Kong market.

Contact us to learn more about Shopify POS for Hong Kong!

Boost OMO customer loyalty with OMNI by Wave Commerce

As a longtime Shopify app developer, our team at Wave Commerce has created OMNI - a customer loyalty app designed to drives sales. OMNI syncs customer profiles across online and offline channels to provide a delightful and seamless loyalty experience.
  • Create a branded loyalty program with points, VIP tiers, special offers - and level up beyond “points” with instant rewards/discounts and free gifts to drive sales
  • Best-in-class “welcome” and “birthday” offers including birthday discounts, free products or 2X/3X point earning applied only on birthday month
  • Integrate with key marketing tools such as Klaviyo and WhatsApp to drive customer engagement via targeted and personalized campaigns
Image of omnichannel customer data powered by OMNI and Shopify Plus

"VIP Everywhere" experience and staff incentives

Give in-store staff visibility into customers to improve customer support (VIP tier, purchase history, available offers and rewards) on Shopify POS.

Provide incentive to staff to sign up new loyalty users by binding the staff and the customer - and attributing all future online and offline sales from the customer to the bound staff. In-store staff can take ownership of customers and drive online sales, without fear of missing their sales attribution.

If want to know more about OMNI, request a demo here.

Get Shopify POS hardware for Hong Kong

While Shopify POS hardware is not directly available via Shopify's site in Hong Kong yet, Wave Commerce has partnered with respected POS providers locally that can help brands like yours obtain POS equipment compatible with Shopify POS.

If you're looking for Shopify POS compatible hardware for your offline store, then please contact us!

Ready to transform your service bookings with a new booking system solution?

Let us build a centralized booking system solution that talks directly to your CRM, manages your multi-location quotas, and communicates with your customers on WhatsApp.

Browse our Insights