We believe the brand leaders of tomorrow are those who are striving to become omnichannel leaders today. At Wave Commerce, we are taking all of our collective experience in Shopify development and working with brand and retail leaders to pioneer the next generation of omnichannel commerce solutions for Shopify businesses.
With the emergence of the Shopify technology ecosystem, we're actively addressing the first and foremost challenge faced by Shopfy businesses, which is the need to unify Shopify customer profiles with traditional siloed customer touchpoints (Shopify, trade channels, retail point-of-sale, marketplaces, etc). By unifying customer profiles, we help businesses unlock rewarding omnichannel customer experiences including unified customer loyalty programs, meaningful online-to-offline (O2O) customer campaigns and online-merge-offline (OMO) buying and retailing experiences.
Omnichannel strategy and planning
We work backwards starting with our client's end customer experience goals to design an optimal solution roadmap to bring omnichannel experiences to life.
Formulate an omnichannel roadmap that is feasible and aligned with the Shopify ecosytem
Bridge Shopify with other customer channels and touchpoints including retail, trade and marketplaces
Unify customer profiles with Shopify for CRM building and/or to deliver omnichannel loyalty programs
Integrate Shopify into existing customer operations and support processes
Retail and enterprise integrations
We're the most experienced partner in the region for enterprise omnichannel enablement and integrations. We stitch together enterprise systems with Shopify, including Salesforce CRM, Oracle Netsuite, 3PL and legacy enterprise systems to support online, offline and multichannel integrations.
Map out Shopify integration into the rest of your enterprise (CRM, ERP, POS, 3PL, etc)
Support omnichannel loyalty, O2O campaigns and buy online, pickup in-store customer journeys
Design and implement online and retail customer rewards program integration
Power digital vouchers for use on Shopify and offline / retail channels
Unified customer data and segmentation
By bridging Shopify customer profiles with your CRM and marketing automation solutions, we enable our clients to maximize their customer engagement campaigns to drive CLV.
Create a single customer identity online, offline, and popups, including mobile phone capture and verification
Execute seamless online merge offline (OMO) experiences at every point of sales
Track offline store contribution to online sales
Engage customers across marketing channels, mobile, chat, email and more
O2O customer acquisition and growth
We bridge the gap between online and offline customer journeys, facilitating a seamless customer experience between channels while tracking conversion and contribution between them.
Build and unify your customer database with Shopify and offline channels
Run O2O customer acquisition campaigns using in-store offers, free product sampling, etc with the customer journey initiated from Shopify
Automatically trigger customer engagement and follow up post offline event action
Convert offline engagement into online brand store awareness