Wave Commerce is proud to have partnered with SIIG to migrate their ecommerce operations from Magento to Shopify Plus, delivering a modernized customer journey and optimized omnichannel sales conversions. Prime for small businesses, NGO’s, and enterprise business clients to browse, explore, and shop - the new Shopify Plus store is an upgrade from the previous friction-heavy legacy platform to a blazing-fast, automated storefront.

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The Challenge: Overcoming Friction & Catalyzing Future Growth

SIIG’s previous site was unfortunately hindering their growth potential. Slower page load times were driving up bounce rates and aggravating busy B2B buyers. 

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As SIIG continues to scale, evolving their digital infrastructure became a strategic priority to unlock future growth potential. Their previous Magento-based platform had reached its operational limits, requiring substantial internal resource investment for server maintenance, systems patching, and development.

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To better serve today’s fast-paced B2B buyers who demand rapid order placements, SIIG recognized the need for a more agile architecture. Transitioning from their legacy system allowed them to streamline complex data structures, consolidating extensive product specifications and technical layouts into a cohesive, user-friendly experience. Modernization of their ecommerce site was needed to update the brand's digital presence, eliminate backend maintenance overhead, and replace a traditional multi-step checkout with an optimized, frictionless path-to-purchase designed to maximize conversion rates.

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The Move to A Sleek, High-Speed Shopify Plus Storefront

To resolve these critical pain points, SIIG migrated to Shopify Plus. Wave Commerce designed and delivered a vastly enhanced site experience built entirely around sales conversion optimization and robust B2B functionality - with a DTC style customer journey. The migration eliminated server maintenance and IT overhead while instantly upgrading SIIG to a sleek, fast, and lifestyle-driven storefront optimized for all devices.

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Authoritative, B2B-Ready Look & Feel with a Strong DTC Experience

The new design reflects SIIG's identity as a specialized B2B brand. Using a clean, grid-based layout and modern typography, the storefront prioritizes industrial utility over flashy retail design. The overall feel is authoritative, self-service-oriented, and fully B2B-ready.

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Persona-Based Navigation & Product Discovery

We built a persona-based UI/UX solution into the navigation and homepage, allowing customers two distinct ways to discover products: by specific Products or by overarching Solutions.

To further assist buyers in finding the exact hardware they need, a new Product Compare function was enabled. Customers can easily evaluate different models within the same category side-by-side to make confident purchasing decisions.

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Revamped Product Detail Pages (PDPs)

PDPs were completely overhauled with a contemporary design aesthetic and improved content organization. We implemented SEO-focused modules to effectively separate images from text, enhancing site cleanliness. Designed specifically for B2B buys, the new PDPs prominently feature essential information such as SKUs, key product badges, and industry compliance icons.

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Empowering the B2B Buyer: Self-Service & Automations

Wave Commerce customized the Shopify Plus experience to streamline B2B operations and reduce administrative overhead for SIIG's internal teams.

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• Centralized Driver & Manuals Download: All user manuals, installation guides, and the latest drivers are now located in one place. Flexible search options allow users to effortlessly look up their device using its SKU or by browsing product categories.
• Product Resource Center: A dedicated material library empowers B2B partners to self-serve. Without waiting for a sales rep, partners can instantly look up and batch-download collateral, from technical spec sheets to high-res marketing imagery.
• Automated Reseller Flows: Registered account holders can apply to be marked as resellers. Once approved by SIIG, resellers are automatically exempt from tax. We customized the flow and checkout page to ensure resellers understand they are purchasing under their reseller identity. The entire flow is automated; the client simply approves the reseller, and the system handles the rest.
• Custom B2B Forms & Routing: Multiple dynamic forms were set up for Sales Inquiries, Technical Support, and Returns/RMAs. Each form is automatically routed to the appropriate internal team for efficient handling.
• Pre-Order Lead Capture: Instead of displaying a dead-end "Sold Out" button for out-of-stock items, products now display a customized "Pre-order" button that links directly to a sales inquiry form to capture buyer demand.

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Driving Conversions: Merchandising & Upselling

To maximize revenue, Wave Commerce implemented intelligent merchandising and strategic upselling tactics:

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• Intent-Driven Search Merchandising: We created custom merchandising rules triggered by high-intent keywords to prioritize specific SKUs over standard algorithmic sorting. Additionally, smart fallback redirects map search queries for discontinued or legacy SKUs to relevant current products, preventing users from hitting frustrating "Zero Results Found" pages.
• Checkout & Post-Purchase Upselling: Powered by an AI recommendation engine, checkout upselling surfaces relevant offers based on cart contents, customer segment, or geographic location. For post-purchase upselling, customers can accept an offer with a single click - because payment has already been captured, the upsell product is seamlessly added to the existing order without the need to re-enter payment details.

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Through this strategic migration to Shopify Plus, SIIG has successfully transformed its complex legacy operations into a seamless, high-speed digital experience. By combining a modern, authoritative design with powerful B2B automations and intelligent merchandising, the new storefront perfectly positions SIIG to scale its business, streamline internal workflows, and deliver an exceptional, friction-free buying journey for its customers.

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