With this additional new feature to Klaviyo’s platform, Hong Kong Shopify merchants can gather, manage, and leverage customer reviews seamlessly, all within a single platform alongside their customer data and email marketing. 

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Streamlining Customer Data and Marketing with Klaviyo Reviews

Time is a precious resource, especially for busy business leaders and eager Shopify merchants in Hong Kong. Klaviyo understands this, which is why they've developed Klaviyo Reviews as the all-in-one solution for managing customer data and omnichannel marketing efforts. Whether it's email, forms, paid ads, mobile push, or reviews, Klaviyo Reviews centralizes dozens of data points and channels, allowing merchants to save time and offer a streamlined customer experience.

Gone are the days of double-sending review requests. Klaviyo's smart sending rules ensure that every review request is on-brand and delivered on time. Leveraging your existing templates, Klaviyo ensures a seamless and consistent approach to gathering product reviews.

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Getting Started with Klaviyo Reviews

Please note that Klaviyo Reviews is an add-on feature to your Klaviyo plan, with pricing based on volume. 

Getting started with Klaviyo Reviews is a breeze. Follow these simple steps to unlock the Reviews feature:

• Install the Klaviyo Reviews App: Begin by installing the Klaviyo Reviews app, seamlessly integrating it into your Shopify store.
• Add Review Widgets: Enhance your store's user experience by adding review widgets that prominently display customer feedback, building trust and credibility.
• Customize Flows: Tailor your customer flows within Klaviyo to automate review requests through your email flows, ensuring a consistent approach to gathering feedback.
• Start Collecting Reviews: With everything set up, start collecting reviews from your satisfied customers and gain valuable insights to improve your products and services - or to share the amazing stories and experiences from your customers in your marketing communications.

What's Included in Klaviyo Reviews?

Klaviyo Reviews not only simplifies review collection but also enhances your marketing efforts:

• Automated Review Requests: Streamline the process with automated review requests through email flows.
• Comprehensive Dashboard: Keep track of reviews collected, average ratings, and other crucial metrics with an intuitive dashboard.
• Personalization Opportunities: Utilize review data to segment and personalize your marketing messages effectively.
• Negative Review Support: Turn negative reviews into opportunities by creating support tickets and addressing concerns promptly.
• Rewarding Reviewers: Encourage customer participation by offering unique coupons to reviewers.
• Integration with Google Shopping: Enhance your store's visibility by syncing reviews with Google Shopping.
• Import from Other Apps: Seamlessly import reviews from other applications you may have been using.
• Sentiment Analysis: Gain insights into customer sentiment through sophisticated sentiment analysis.
• Email Integration: Showcase review quotes and star ratings in your email campaigns to build trust with potential customers.
• Enhanced Display on Shopify: Customize how reviews are displayed on your Shopify site, allowing shoppers to easily search, sort, and engage with reviews.
• Customer Interaction: Respond directly to customer questions from reviews, enhancing engagement and addressing concerns.
• Profanity Filter: Automatically filter out profanity to maintain a professional and welcoming review space.
• Export Capabilities: Export reviews as a CSV file for further analysis and reporting.

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Klaviyo and Wave Commerce Partnership

Wave Commerce is a Hong Kong-based Shopify Plus partner that helps leading brands and global enterprises unlock Direct-to-Consumer and omnichannel success on Shopify. With deep ties and connections across the Shopify ecosystem, Wave Commerce is a proud Master Silver partner of Klaviyo - supporting Shopify merchants in Hong Kong and worldwide with implementing, mastering, and optimizing Klaviyo.

We work closely with the Klaviyo team on webinars, ebooks, and expert content to help drive ecommerce growth in the region, such as this recent Cross-border Commerce Webinar, and Shopify APAC Guide ebook.

Not yet a Klaviyo user? Sign up for a free-trial to test it out!

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Conclusion

Klaviyo Reviews brings an exciting shift for how Hong Kong Shopify merchants can manage and leverage customer reviews. By consolidating customer data and marketing efforts into a single platform, Klaviyo empowers businesses to deliver a seamless and personalized customer experience. 

Interested to learn more about how you can leverage Klaviyo for your Shopify store? Talk to our team at Wave Commerce.