customer loyalty ENGINE

HK's Trusted Customer Loyalty Solution Provider

Wave Commerce delivers CRM customer loyalty solutions and reward programs for Hong Kong brands looking to increase retention, repeat purchases, and lifetime value.

From local retailers to regional enterprises, we help businesses in Hong Kong design data-driven customer loyalty solutions and reward programs that work seamlessly across online and offline channels.

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Customer Loyalty Solutions for Hong Kong Emerging and Enterprise Businesses

Wave Commerce helps brands design, launch, and scale modern customer loyalty strategies that drive measurable revenue growth online, in-store, and more.

Customer loyalty is no longer just about points and discount codes. Today’s most successful brands use data-driven customer loyalty solutions and reward programs to build meaningful relationships, increase repeat purchases, and maximise lifetime value across every channel.

Drive Repeat Purchases - Bring Customers Back

Turn one-time buyers into returning customers with loyalty experiences that reward frequency, engagement, and long-term relationships.

Increase CLV
(Customer Lifetime Value)

Build deeper customer relationships that extend lifetime value through personalised rewards, tiered benefits, and ongoing engagement.

Grow AOV
(Average Order Value)

Encourage customers to spend more per order with smart incentives, targeted rewards, and loyalty mechanics that nudge higher-value purchases.

A Leading Team of Customer Loyalty Experts in Hong Kong

Our team of Hong Kong-based customer loyalty experts design and implements strategies that help brands increase retention, drive repeat purchases, and maximise lifetime customer value across both online and in-store channels with modern customer loyalty solutions and reward programs.

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15 years designing and building winning loyalty solutions

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Worked with top brands such as Logitech HK, New Era HK, Tineco, Pretti5, Nestlè and more

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Commerce experts and tech developers with a track record of award-winning ecommerce experiences

What You Get with Wave Commerce

With Wave Commerce, you get more than a customer loyalty solution and reward program - you get a partner focused on measurable growth. We design and deliver customer loyalty solutions that are aligned to your commercial goals, seamlessly integrated across channels, and built to scale as your business grows - from strategy and implementation to optimisation and ongoing support.

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Loyalty strategy and reward program design - setup and support

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Flexible loyalty mechanics (such as points, tiers, VIP benefits, referrals, and custom reward logic)

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Unified customer data - one view of the customer across channels

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Automation & reporting - track retention, CLV, AOV, and program ROI

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Omnichannel commerce - bridge your online store, retail store (POS), pop up shops, and marketing tools

Expert Customer Loyalty Insights

Customer Loyalty Campaigns

Launch targeted loyalty campaigns that reward specific behaviours, engage customers at key moments, and support retention across the entire customer lifecycle such as double points campaigns

Instant Gratification

Deliver immediate rewards and benefits at the moment of purchase to reinforce positive behaviour and drive repeat actions. Offer real benefits new members can use right away to drive a new sale

Membership CRM

Centralise customer profiles, loyalty status, and engagement data in a membership CRM that enables personalised experiences across all channels - and bridges your marketing and ecommerce tools

Dynamic Points and Incentives

Reward the actions that matter most with points and incentives tailored to drive profitable behaviour such as time-limited welcome and birthday rewards

Exciting Reward Types and Wallet

Offer a wide range of rewards stored in a digital wallet, making benefits easy to access, track, and redeem - such as discounts, gifts, and in-store experiences

VIP Tiers

Encourage repeat purchases and higher spend with VIP tiers designed to reward long-term loyalty - and automatic always-on tier discounts at cart

POS Integration - In-store Loyalty

Unify in-store and online loyalty with POS integration that delivers a single customer view

Apple and Google Wallet Pass

Let customers store and access their loyalty pass directly in Apple Wallet and Google Wallet for a quick an easy scan in-store

Case Study: My Little Korner

To strengthen retention for a growing retailer, a tailored customer loyalty program was implemented that made rewards and engagement a seamless part of the shopping experience. The solution included tier-based rewards, on-site engagement elements, and personalised lifecycle campaigns such as birthday incentives and automated email flows. By integrating the loyalty experience directly into the customer journey and combining it with automated communications, the brand built a scalable retention system that delivers results.

Case Study: Logitech

For a leading global electronics brand, Wave Commerce delivered a unified customer loyalty experience across online and in-store channels, creating a single customer profile and consistent membership benefits. Persona-driven loyalty mechanics, such as targeted offers and purchase incentives, helped increase engagement while laying a scalable foundation for long-term retention and customer value.

Case Study: Ms Chu Soap & Beaut

To drive sustainable retention and unify the customer journey, a holistic omnichannel loyalty strategy was deployed to seamlessly bridge online and physical retail environments. This solution integrated a tiered rewards system directly into both the ecommerce storefront and point-of-sale, allowing shoppers to earn and redeem benefits fluidly across all touchpoints. A key innovation was the introduction of staff attribution tools, which incentivized store associates to cultivate long-term client relationships by crediting them for digital conversions initiated in-store.

Case Study: Qipology

To create a seamless and premium experience, a unified loyalty program was implemented to connect online engagement with physical retail interactions. Known as the "QP Club," this tiered system rewards members with instant benefits upon joining and incentivizes annual spending to unlock exclusive perks, such as early access and special gifts. By integrating membership data across all touchpoints, the brand ensures a consistent, personalized journey that fosters trust and encourages long-term retention.

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Scaling Customer Loyalty Across APAC

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At Wave Commerce, our team of leading customer loyalty experts is proud to work with leading customer experience and marketing solutions to empower brands like yours to enhance customer loyalty across channels and markets! Read our latest ebook to see how to scale your loyalty program across APAC!

11 areas of your business to prioritize

With insights from over a dozen senior tech leaders, you can explore the 11 areas of your business to prioritize and new omnichannel solutions to unlock growth.

Customer loyalty trends to follow

The team at Wave Commerce has over a decade of experience in direct-to-consumer loyalty commerce, observing what it takes to enter the next era of commerce.

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Nude Story

"This app is remarkable. Great customer and backend interface and also easy to use. Functions included VIP Tiers, points, pay with points also very useful and fit in my store. Consultants are professional and supportive all the time. We would recommend this app to you without any reservations."

Let's talk Customer Loyalty with our expert Hong Kong team

Simply complete the form, and our team will reach out to schedule a time!

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OMNI by Wave Commerce

HK's Trusted Customer Loyalty Solution Provider

Customer Loyalty Solutions for Hong Kong Emerging and Enterprise Businesses

A Leading Team of Customer Loyalty Experts in Hong Kong

What You Get with Wave Commerce

Expert Customer Loyalty Insights